customer service whiz at ēlizur

We are looking for someone passionate about helping members of our community. The ēlizur Patient Concierge team is responsible for making complicated healthcare claims simple and painless for our customers. You should enjoy charming strangers and quickly finding solutions to unexpected problems. Above all, the most important characteristic of our Patient Concierge team is that we love helping patients.

full-time position in pittsburgh pa

OVERVIEW

When our patients receive a musculoskeletal prescription, they often don’t know how to proceed. As an ēlizur Patient Concierge, you are able to expertly direct them. The ēlizur Patient Concierge team members are product experts that make the process simple and painless for our customers. In this role you will field copious amounts of phone calls, organize and document all customer interactions, and ensure each interaction is a great experience for our customers.

ACCOUNTABILITIES

  • Check Insurance Benefits and Eligibility
  • Schedule Appointments or Arrange Deliveries
  • Maintain Status of Product Expert for Customer Questions
  • Receive and Process Faxed Orders
  • Respond to Customer Issues Promptly and Professionally (usually by phone)
  • Document All Customer Interactions

YOU’RE GOOD AT

  • Multi-Tasking
  • Solving Problems
  • Charming Strangers
  • Advocating and Empathizing
  • Organizing and Journaling
  • Maintaining Composure Under Fast-Paced Conditions

QUALIFICATIONS

  • High School Diploma or Equivalent
  • 1 Year of Customer Service Experience (Within the Healthcare Sector Preferred)

ABOUT ELIZUR

Founded in 1993, ēlizur has quickly grown into a musculoskeletal solutions industry leader. Health care providers and their patients throughout western Pennsylvania, eastern Ohio, and West Virginia, count on ēlizur to supply the most technologically advanced products, arrange convenient delivery, ensure proper fit, provide individualized training, and expertly process claims. All the while delivering exceptional customer service.

elizur.com

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