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Return Policies

3 business day return policy

Non-custom products can be returned in like new condition within 3 business days of service. Please contact our office to make arrangements for any product return. If you do not contact us within 3 business days from the date of service, we will not be able to process your request. Any returned device must be given directly to an ēlizur representative or office. The customer is responsible for any shipping costs associated with returning products.

Please note custom products cannot be returned.

rental equipment return policy

Depending on the product, and your insurance coverage, some of our orthopaedic products can be rented. Your insurance plan may only cover these products as rental units. Or if the products are not covered by your plan, renting allows you to self-pay only for the time you need. CPM machines and Electrotherapy Devices are the two main product categories that we may provide as rental units. Our Patient Concierge team will notify you if your device will be classified as a rental unit and the date that the rental period is over.  It is your responsibility to coordinate the return of the unit within ten days after your rental period ends. Please call our office to coordinate a return.